TOPIC: [SOLVED] After Paypal payment - blank screen - No record added in DTRegister

[SOLVED] After Paypal payment - blank screen - No record added in DTRegister 7 years 10 months ago #26028

paul_mcdonald
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Hi ...
Using the latest release (yes a fresh download/install) on the latest version of Joomla (3.5.1) When paying for an event by paypal, I'm returned to my site ... only a BLANK screen is displayed an no record is recorded for my registration in DTRegister. The url displayed is: mysite.com/components/com_dtregister/success.php?return=268&Itemid=688&task=restore

PLEASE HELP!

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Last Edit: by nathan.dth.

After Paypal payment - blank screen - No record added in DTRegister 7 years 10 months ago #26031

paul_mcdonald Topic Author Offline Senior Boarder Posts: 55 Karma: 1 Thank you received: 0	Is anyone else having this issue? Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.
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After Paypal payment - blank screen - No record added in DTRegister 7 years 10 months ago #26032

cmalley
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Yep.. just upgraded yesterday or so and now it is not finalizing registration after PayPal payment. I will be submitting a ticket.

Hopefully there will be a code change in the future that will store the registration info before going to the gateway, mark it as pending and then change it to paid paid after a successful payment. That way if there is a breakdown communicating between the payment gateway and DT, we can manually change to paid and not have to chase customers for info.

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After Paypal payment - blank screen - No record added in DTRegister 7 years 10 months ago #26033

paul_mcdonald Topic Author Offline Senior Boarder Posts: 55 Karma: 1 Thank you received: 0	I agree ... your suggestion is a much better approach! Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.
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After Paypal payment - blank screen - No record added in DTRegister 7 years 10 months ago #26035

nathan.dth Offline Administrator Posts: 1857 Karma: 19 Thank you received: 218	Guys, we are checking into this and will have a fix ASAP. Check this box to be notified of replies to this topic. Note: BBcode and smileys are still usable.
	Please Log in or Create an account to join the conversation. Nathan is no longer affiliated with DTH since the recent acquisition. You can connect with him and get any type of Joomla website help at www.JoomlaEmployee.com .

After Paypal payment - blank screen - No record added in DTRegister 7 years 10 months ago #26036

jzach
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We have the same problem. Return from PayPal lands on a 404 and the record vanishes.

Many cases people are registering for an event and we have no idea until they show up. Or they contact asking where they can see their registration and we have to chase all of the information down and get them to provide it all again.

It doesn't seem to be limited to the latest release. We are using 3.1.7 and have the same problem.

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[SOLVED] After Paypal payment - blank screen - No record added in DTRegister

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