VERSION SUPPORT: Please do not submit tickets and forum posts for old versions of our extensions.We will only ask you to upgrade first, so go ahead and upgrade now if needed as often times that will fix your issue anyway. We will not support older versions, and we no longer support any Joomla 1.5 or 2.5 websites.

WEEKEND AVAILABILITY POLICY: Please be aware that we need time away from the computer just like you do, so we do not guarantee any tech support on the weekends.

TIME ZONE FOR SUPPORT: Please be aware that we work from the EST time zone (Eastern Standard - United States). Sometimes we need to sleep, so if you submit a ticket at 3:00am our time, do not get upset if it does not get answered immediately.

 

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