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TOPIC: If some wrong with Paypal registration is lost

If some wrong with Paypal registration is lost 7 years 1 month ago #26758

  • Alaskan
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WE just experienced this issue, with, now, at least two occasions this week where someone registered, PayPal payment came through, but NO DT Register record (or email notification) at all.
Serious problem here so hope there is some careful sleuthing and a resolution soon.
Thanks.

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If some wrong with Paypal registration is lost 7 years 1 month ago #26759

  • Alaskan
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PS> Issue cropped up sometime around March 6 or 7.

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If some wrong with Paypal registration is lost 7 years 1 month ago #26760

  • Alaskan
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PPS> Could this have anything to do with it?
Firefox was updated to version 52 which disables NPAPI plugins by default.

I see some errors/issues/retries in PayPal with IPN trying to successfully send notification back to DT Register. We've had some registrations come in just fine (PayPal payment and DT Register registration and email notification) but two have not completed a registration in the component.

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If some wrong with Paypal registration is lost 7 years 1 month ago #26761

  • exx
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hi,

if event registration is free the registration is created at the end of the process without any craps!

Same if you choose later payment kind as bank transfer.

Maybe is possible to create something in paypal payment module that bahaves like "later payment" store the registration records and then send costumer to paypal.

I mean for me it is better to have registration stored and maybe update payment info manually reading it from my paypal account instead.

my registration count of event is more than 2500... and when users lost 100 groups records bvecause paypal payment is an havoc

Regards

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If some wrong with Paypal registration is lost 7 years 1 month ago #26768

  • mholstein
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I use both, DT Register and "Event Booking" . Recently, this issue was also seen on Event Booking, and they fixed it. Here is what they did to fix it:
www.joomdonation.com/forum/events-bookin...-released.html#95540

Nathan, hope you could get an idea about this, and fix it in DT Register as well. This has started recently, and given the number of recent complaints, I can clearly tell something has changed, either with PayPal or with the way DT Register communicates with PayPal.

Hope this helps to fix the problem.

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