DTH Development

Hi,

I am having an issue on my site (http://www.ip5alive.co.uk/booking.html? ... alRegister) where people are sometimes able to proceed through checkout without paying a fee.

I believe this is occuring when people have a slow internet connection, and when choosing a conditional field the database query is so slow that they can proceed before the conditional field has a chance to appear.

The fields in question are "Child's age at 31st Aug this year" which then produces the relevant subsequent fields "Little Acorns", "Mighty Oaks" or FABMAD".

When selecting any 1 of these a relevant Fee Field (Week 1, Week 2 etc) is then produced.

But if the users internet connection is too slow, they do not see the Fee Field, and proceed to the next page. When they complete the booking it becomes a Free booking which is incorrect, and we haven't got a complete booking.

Is there a way of checking that a fee has been generated before allowing the user to check out?

I really am desperate for an answer to this question, as I am losing bookings as a result of the problem!

Many thanks,

Tom

Any ideas? Anyone??

Looking into this Tom. It's not going to be an issue with someone's internet speed as much as it is your hosting most likely.

A solution would likely be to have the Submit button temporarily disable as fees are being calculated.

While this CAN be an issue, the amount of sites we've come across where it actually IS an issue has been pretty small. Regardless, we'll see what we can do to address this.

That would be great! If the user was not able to proceed off the page until it had finished loading/calculating, I would be VERY happy!

By the way, keep up the great work. The component keeps on getting better