Currently... as discussed in some other forum threads more extensively... a record is NOT created unless payment is made and confirmed. We have plans to incorporate a new "Incomplete" record status to make improvements here. We had hoped to get that included in one of the recent updates, but it was trumped by more pressing issues that popped up. It will still get added. Hopefully soon.
@sh0rtchica - if someone makes a payment but no record is created, this is a setup issue. I'm assuming you are using PayPal. If so, first, check your PayPal account to make sure:
- IPN is enabled
- Auto-return is OFF
Then check your site to make sure:
- Permissions are correct (755 for directories and 644 for files) from the top level of Joomla directories on down.
- No firewall or other type settings that would block PayPal IPN from communicating with your site.
Also, make sure that you are using the default "First Name" / "Last Name". If you are NOT using those default fields but instead using name fields that you created, you will NOT have any records created. You CAN change the labels if needed. You must have at least one of the firstname / lastname fields as well as the default "email" field.
In a group registration, you need to have those required fields assigned to be used for group billing or members/billing. You can't do members only.
Hope that helps.