DTH Development

Hi - Today my heart sunk as I got this email....

I just registered 20 individuals and the site kicked me out, so I wasn’t able to provide a form of payment. I was getting ready to register 25 more people, in hopes the same thing doesn’t happen, but just hopeful that the information is being “saved” once it’s entered.

I thought enhancements had been made to capture failed attempts recently - but when I checked back-end there was no sign of any records under failed attempts.... This lady obviously went through and entered lots of data - exactly when does DT Reg save data that's entered - and given the above, should / could it do it slightly earlier in the process?!?

Bumping this up - since it's related to an issue we're having.

I also have someone who completed registration AND completed payment, but her registration is missing entirely from the database, and we didn't receive an email notification.

Currently... as discussed in some other forum threads more extensively... a record is NOT created unless payment is made and confirmed. We have plans to incorporate a new "Incomplete" record status to make improvements here. We had hoped to get that included in one of the recent updates, but it was trumped by more pressing issues that popped up. It will still get added. Hopefully soon.

@sh0rtchica - if someone makes a payment but no record is created, this is a setup issue. I'm assuming you are using PayPal. If so, first, check your PayPal account to make sure:

- IPN is enabled
- Auto-return is OFF

Then check your site to make sure:
- Permissions are correct (755 for directories and 644 for files) from the top level of Joomla directories on down.
- No firewall or other type settings that would block PayPal IPN from communicating with your site.

Also, make sure that you are using the default "First Name" / "Last Name". If you are NOT using those default fields but instead using name fields that you created, you will NOT have any records created. You CAN change the labels if needed. You must have at least one of the firstname / lastname fields as well as the default "email" field.

In a group registration, you need to have those required fields assigned to be used for group billing or members/billing. You can't do members only.

Hope that helps.

Thanks for the response, I'll take a look at our set-up. At the moment I'm assuming it's configured properly, simply because this has only happened once - that same day we had a total of 7 registrations, but only 6 were recorded in DT Register. PayPal had a record of all 7, and when we called the 7th person she said she filled out all of the information, submitted it, and didn't receive any error notification. She registered right in the middle of all of the others.

That tells me even more likely that it IS an IPN issue. Reason is this... if the user pays then clicks to return to your site, IPN is not needed. Record is completed no problem. If the user chooses to NOT return to your site or just closes the browser... IPN is required to send that payment notification back to DT Register. For one reason or another IPN is failing. Makes perfect sense in that type of scenario.

Thank you!! IPN was not enabled, though autoreturn was off. I corrected that, so hopefully we will avoid experiencing that issue again! It's actually surprising it only happened once, since we get a large number of registrations and it wasn't configured properly.