DTH Development

Hi,
I have set up events where there is only the option to pay (no free options)

but every now and then i get a registration which for some bizarre reason comes through as free! and the person hasnt paid!!

how does this occur? the person has said that he doesnt think the payment worked and when i looked in backend it said free.

J2.5.7 and DT 2.8.2

Is your registration set up as Free per member/group, but they have to pick individual options within that registration that incur a cost?

these are my settings.

it isnt a free event.

This has happened to me also in the past though generally it has been associated with a non completed record. This includes situations where contents of mandatory fields are completely missing from the record. When i have questioned the registrant about this I generally get comments like "I had to restart the browser" or "my computer crashed" , "I left the form open whilst i had tea" etc. It would be interesting to know how DT Register has been programmed to react to these type of events.

We're having the same problem. I thought it was the SIM plugin so I switched it back to AIM. The problem we're having is we have to now pay CLOSE attention to our emails and registrations. We recently had someone get access to a paid webcast because not only did it give her a free registration, but it assigned her to the group. It's one thing for someone to not get charged for a conference (we can go tell them we never got paid and ask them to check their credit card)...but to have it give someone access to paid content is frustrating. So far no answer to my tickets going back weeks.

Was this ever resolved for you? I did not see this thread on my initial search. I just came across this with our system.

I just found this thread while looking for help on another bug and it is very interesting. I had exactly this problem intermittently and it wasn't related to incomplete records. Whenever an event is created by copying an existing event from the frontend (doesn't happen when working from the backend), the fee connected to a fee-related field is not recorded, but this happens only intermittently. This does not seem to happen when using one set fee on the Discounts & Fees tab.

For example, we offer classes with a different fee for new and renewal students, each with a different price. This means we have to use fee-related fields rather than setting a single price in the Discounts & Fees tab. It's easy to see if this bug has occurred by going to the frontend and clicking on the "register" button. Then select "New" or "Renewal" student and see if the appropriate class fee is displayed at the top of the page. If it is, then everything will work fine. If the fee is not displayed, then everyone registering for that event/class will receive a confirmation email indicating the class/event is free. The Admin email and the database will also show the class is free.

I submitted a support ticket and was told that this has never happened before, that they couldn't duplicate it, and that it must be with my web host's server. It's obvious from this thread that I'm not the only person who had/has this problem. I completely rebuilt the site with a fresh install on a different server and spent many hours doing so. The problem still exists on an intermittent basis.

I found something that helps and it may help others. When an event is created by copying an existing event from the frontend, save the new event after making necessary changes like dates, etc., then immediately open the new event and save it again without making any changes. Thus far, it has worked 100% of the time. A key step is saving the event twice after making any changes.

I hope some find this helpful.

Chas.